How are we doing?

We want to know what is important to you, our care providers, as we continue to focus on improving the health of Hoosiers by being the most innovative, valuable, and inclusive partner.

The 2023 Indiana Medicaid Provider Satisfaction Surveys will go out within the next few weeks. Our vendor, Center for the Study of Services* (CSS), will email or fax the surveys to you.

Results from the survey will help identify areas that we serve effectively, but, most importantly, it will help to identify areas of opportunity to better serve you and our members.

If you receive a survey, we highly encourage you to complete it. Your responses are greatly appreciated and will be kept completely confidential.

To ensure we are aligned with our provider network needs, we strive to improve areas of opportunity in the areas listed below:

• Claims processing and reimbursement
• Utilization management&
• Population health (case and disease management)
• Training and education
• Communications
• Provider Services
• Continuity and coordination of care
• Cultural competency

We look forward to continuing partnering with you as we offer the highest quality of healthcare to our members.