Help your patients stay covered as Medicaid redeterminations continue

During the COVID-19 public health emergency, nearly all Medicaid and Children’s Health Insurance Program (CHIP) members were able to stay enrolled in their current health coverage regardless of changes in eligibility or status. As Medicaid redeterminations continue, your patients may have to take additional steps to keep their current coverage or find a new plan.

If your patients who have a Medicaid or CHIP plan don’t redetermine their coverage or if they no longer qualify, they are at risk of losing their benefits, including the ability to stay with their current doctors and healthcare providers. Nationwide, 18 million people could potentially be disenrolled.¹

How to help your patients stay covered and in your care 

We’ve put together resources to help you and your patients through the Medicaid redetermination process and to avoid gaps in their coverage and care. 

Share these resources with your patients to help discuss their questions and options:

• Visit in.gov/Medicaid at bit.ly/3KPTLwh for the latest information about How a return to normal will impact some Indiana Medicaid members.

• Download a copy of the Benefits Portal Flyer available at in.gov/medicaid/members/files/Benefits-Portal-Flyer.pdf.

• Your patients can call 800-403-0864 or log on to FSSABenefits.IN.gov for additional information about managing their benefits.

We’re here to help you support your patients 

If you would like more information, contact the Provider Services number on the back of the member’s ID card. We’re standing by to help.

We appreciate your shared commitment to serving and improving lives. Together, we can help more people feel confident they can access healthcare coverage.