Has your office received a request for additional information to process a claim for an Anthem Blue Cross and Blue Shield (Anthem) member? Those records can now be submitted electronically using the medical attachments feature on the Availity Portal. The medical attachments feature makes submitting electronic documentation in support of a claim simple and streamlined. You can use your TIN or your NPI to register and submit solicited (requested by Anthem) medical record attachments.


Our solicited medical attachments feature supports an unlimited number of document attachments for each submission and can handle .tiff, .jpg and .pdf attachments. Once your office receives a letter requesting additional documentation, you can send up to 10 attachments through the portal for each claim. The maximum file size is 10 MB per attachment and file sizes larger than 10 MB can be split into smaller ones.


How to access solicited medical attachments for your office

Availity admin, complete these steps:

  1. From My Account Dashboard, select Enrollments Center > Medical Attachments Setup, follow the prompts and complete the below sections.
  2. Select Application, then choose Medical Attachments Registration.
  3. Select Provider Management, then Organization from the drop-down list. Add NPIs and/or tax IDs. Multiples can be added separated by spaces or semicolons.
  4. Assign user access by checking the box in front of the user’s name. Users may be removed by unchecking their name.


Using medical attachments

Availity user, complete these steps:

  1. Log in to the Availity Portal at https://www.availity.com.
  2. Select Claims and Payments > Medical Attachments > Send Attachment.
  3. Complete all required fields on the form.
  4. Attach supporting documentation.
  5. Select Submit.


Need training?

To access additional training for this Availity feature:

  1. Log in to the Availity Portal at https://www.availity.com.
  2. At the top of any Availity Portal page, choose Help and Training, then Get Trained. Make sure you do not have a pop-up blocker turned on or the next page may not open.
  3. In the new window, a list of available topics will open. Locate and select Medical Attachments.
  4. Under the Recordings section, select View Recording.


Featured In:
October 2018 Anthem Indiana Provider Newsletter