CAHPS is an annual standardized survey conducted from January to May to assess consumers’ experience with their provider and health plan. A random sample of your adult and child patients may get the survey. Providers directly impact the majority of questions used for scoring.


These questions are:

  • When you needed care right way, how often did you get it?
  • How often did you get an appointment for a check-up or routine care as soon as you needed it?
  • How often was it easy to get the care, tests, or treatment you needed?
  • How often did you get an appointment to see a specialist as soon as you needed it?
  • How often did your personal doctor seem informed and up-to-date about the care you got from other health providers?
  • How would you rate your primary care doctor?
  • How would you rate the specialist you see most often?
  • To learn more about CAHPS and how you can improve the patient experience, review the CAHPS Overview training by visiting com/inmedicaiddoc.


CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Featured In:
March 2021 Anthem Provider News - Indiana