AIM Specialty Health® (AIM)® has created a new AIM contact center phone number for providers to use to call in prior authorization requests for Anthem Blue Cross and Blue Shield (Anthem). The new phone numbers are listed below and will go into effect on April 1, 2022. Please use this new number to submit new prior authorization AIM requests or get an update on an existing request after April 1, 2022.



New phone number effective April 1, 2022


(833) 775-1952


(833) 419-1357


(833) 305-1807


(833) 404-1678


(833) 342-1253


As always, the best way to reach AIM is to use the ProviderPortalSM:

  • Self-service
  • Available 24/7
  • Customizable with physician information
  • Easy to use and allows real-time determinations


The ProviderPortalSM is a fast and efficient way to submit and monitor requests. It also allows you to:

  • Check order status and view order history
  • Print/save PDF of order summary
  • Use multiple staff members to enter/view the practice’s orders
  • Increase payment certainty
  • Reference desk training and tutorials, including clinical criteria and CPT lists


Your first step is to register your practice in ProviderPortal. If you are not already registered, go to ProviderPortalSM to register.



Featured In:
February 2022 Anthem Provider News - Indiana