Consumer Assessment of Healthcare Providers and Systems (CAHPS®) is an annual standardized survey conducted between January and May to assess consumer experiences with their provider and health plan, received by a random sample of patients. We use the results to measure our performance against our goals and determine the effectiveness of actions implemented to improve.

Providers directly affect over half of the questions used for scoring. Anthem Blue Cross and Blue Shield offers an online course for providers and office staff designed to teach how to improve communication skills, build patient trust and commitment, and expand your knowledge of the CAHPS Survey. The Improving the Patient Experience course is available at no cost and is eligible for one continuing medical education (CME) credit by the American Academy of Family Physicians. Providers can access the course at


CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).



Featured In:
February 2022 Anthem Provider News - Indiana