Administrative Digital SolutionsCommercialMedicare AdvantageNovember 1, 2023

Improvements to secure messaging through Availity Essentials

This communication applies to Commercial and Medicare Advantage plans from Anthem Blue Cross and Blue Shield (Anthem).

We are excited to announce improvements to secure messaging that will save time when checking claim status or when reaching out about a resolution to a previous inquiry.

What’s new

In mid-November the process for secure messaging will change:

  • Through Claims Status:
    1. When you select Secure Messaging from the Claims Status application, the screens will be updated, creating a better navigation and accessibility experience.
  • Through Payer Spaces:
    1. The process for submitting your secure message will stay the same through Payer Spaces. However, you will no longer need to use Payer Resources to access your replies. 
    2. You will send and receive secure messages through the Payer Spaces application. 

As a reminder, to find your claims status fast, use the self-service Claim Status application on Availity.com. Recent enhancements make it even easier and faster to get the information you are looking for.

If you have questions, contact your provider relationship management representative.

MULTI-BCBS-CRCM-035705-23-CPN35490

PUBLICATIONS: November 2023 Provider Newsletter