 Provider News DentalOctober 1, 2024 October 2024 Dental Provider NewsletterNew Orleans
October 17 - 19, 2024 Don’t miss the fun at the upcoming dental convention. Get ready for some fun and learning. We are going to be at the upcoming dental convention, and we’d love to see you there. It’s a chance for you and your team to meet our team. Remember to drop by our booth #623 and say, “Hi.” We’re looking forward to meeting you all. Mark your calendars. Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc. MULTI-BCBS-DEN-068781-24-SRS67582 Don’t miss the fun at the upcoming dental convention! Get ready for some fun and learning! We are going to be at the upcoming dental convention, and we’d love to see you there. It’s a chance for you and your team to meet our team. Remember to drop by our booth #1129 and say “Hi.” We’re looking forward to meeting you all! Mark your calendars! Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc. MULTI-BCBS-DEN-068779-24-SRS67582 For New York and New Jersey providers only Dental Care Network providers: This is a reminder for all doctors to submit encounter forms. Ensure all required fields are populated or there may be a delay in encounter payments. The Encounter Form has been updated to include additional required fields: - Office address (treating location)
- Office tax ID
- Dentist individual NPI
Additional reminder: For the subscriber ID, make sure to use the alternate ID number only. Please mail encounter forms to:
Anthem Dental Care Management
P.O. Box 852
Minneapolis MN 55440-0852 Note: ADA claim forms sent in with encounter data must have Encounter written on them. Ensure all required fields are populated. Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc. MULTI-BCBS-DEN-068776-24-SRS67582 Thank you for your participation in the XPO Dental Complete Network. We are excited to announce that effective October 1, 2024, members of the New York State Dental Plan will have access to our XPO Dental Complete Network. We will continue to communicate what this means for your office. If you have any questions, please contact your Dental Networks team at 866-947-9398. Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc. MULTI-BCBS-DEN-068780-24-SRS67582
| Prime and complete | All other dental products | Paper claims address | Please review the back of the member’s ID card to determine the appropriate dental claims mailing address (address varies by group). In the absence of an address, call the number on the back of the ID card for instructions on where to submit the claim. | Please review the back of the member’s ID card to determine the appropriate dental claims mailing address (address varies by group). In the absence of an address, call the number on the back of the ID card for instructions on where to submit the claim. | Electronic claims | Follow current process or contact your clearinghouse. | Follow current process or contact your clearinghouse. | Customer service numbers | See back of patient’s ID card or call 866-956-8607. | See back of patient’s ID card. | Grievance/appeals Note: Sending to a PO Box different than the following, may result in a delay in your appeal. | Attn: Dental Claims
Appeals & Grievances
P.O. Box 1122
Minneapolis, MN 55440 | Appeals: First Level Appeals Review
P.O. Box 659471
San Antonio, TX 78265 | Professional services | 866-947-9398 | 866-947-9398 | Provider Reference Manual
(PPO ONLY) | anthem.com/provider/dental | anthem.com/provider/dental | Language Assistance Program | See back of patient's ID card. | 800-627-0004 |
For New York providers only
| Prime and complete | All other dental products | Paper claims address | Please review the back of the member’s ID card to determine the appropriate dental claims mailing address (address varies by group). In the absence of an address, call the number on the back of the ID card for instructions on where to submit the claim. | Please review the back of the member’s ID card to determine the appropriate dental claims mailing address (address varies by group). In the absence of an address, call the number on the back of the ID card for instructions on where to submit the claim. | Electronic claims | Follow current process or contact your clearinghouse. | Follow current process or contact your clearinghouse. | Customer service numbers | See back of patient’s ID card or call 877-606-3338. | 800-722-8879 | Grievance/appeals Note: Sending to a PO Box different than the following, may result in a delay in your appeal. | Attn: Dental Claims
Appeals & Grievances
P.O. Box 551
Minneapolis, MN 55440 | Appeals: First Level Appeals Review
P.O. Box 551
Minneapolis, MN 55440 | Professional services | 866-947-9398 | 866-947-9398 | Language Assistance Program | See back of patient's ID card. | 800-627-0004 |
Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc. MULTI-BCBS-DEN-068782-24-SRS67582 For Colorado providers only We are required to obtain data on both dentists and front office staff who have completed culturally sensitive and anti-bias training in 2023 to remain in compliance with Colorado Insurance Regulation 4-2-80. As a reminder, we offer eLearning experiences. Access Anthem’s on-demand provider training hub Provider Education and Training and select the My Diverse Patients icon. You can also type My Diverse Patients into your browser. The current continuing medical education (CME) course My Inclusive Practice — Improving Care for LGBTQIA+ Patients at mydiversepatients.com is offered to network providers and office staff. Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc. MULTI-BCBS-DEN-068778-24-SRS67582 |