Get ready for some fun and learning!  We are going to be at the upcoming greater New York dental meeting from December 1 to December 4, 2024. It is a chance for you and your team to meet our team. Remember to drop by booth 1129 and say hello.  Mark your calendars — We are looking forward to meeting you all. 

In an effort to streamline operations and enhance provider satisfaction, we are thrilled to announce the launch of our new payment website for submission of your payments related to claim overpayment refund requests.

Key features of the payment website:

• User-friendly access at Availity.com. Do note that you must be currently registered with Availity, or you can sign up:
  • How to navigate to the payment website through Availity:
    • Log in using your user ID and password.
    • Select your state.
    • Select Anthem as your payer.
    • Select the Dental Provider Claim Overpayment tile:
      • You may add this to your favorites for faster access.
• Secure transactions
• Active monitoring of payment processing

Active monitoring payment processing

Dedicated members of our team have been assigned and set up with the necessary access to manage, review, and follow up on all payment activities. We are equipped to provide seamless support.

In the unlikely event of a payment processing error, our team will promptly contact you to inform you of the issue to ensure timely corrective measures are taken.

Stay updated

We are committed to maintaining transparent communication. Look out for follow-up communication for any updates related to the payment website.

Thank you for your continued support and trust. We are confident that this new payment website will significantly enhance your experience with us. For any inquiries or further assistance, contact DentalFinanceOperations@anthem.com.

Welcome to a new era of simplified, secure, and efficient payment processing.

Thank you for your participation in the XPO Dental Complete network. We are delighted to announce that, effective October 1, 2024, members of the New York State (NYS) dental plan have access to our XPO Dental Complete network.

On August 30, 2024, we mailed Anthem ID cards to NYS dental plan members. However, we identified that the claims mailing address ZIP code on the back of the ID card was missing a digit in error. We sincerely apologize for any confusion this may have caused.

Below, you will find a copy of the corrected ID card with the complete ZIP code.

If you have any questions regarding member benefits or the dental network, call 866-947-9398 between 8 a.m. and 7:30 p.m. ET, Monday through Friday.

Thank you for your understanding and continued support.