March 1, 2025

March 2025 Dental Provider Newsletter

Administrative

AdministrativeDentalMarch 1, 2025

Misrouted PHI

AdministrativeDentalMarch 1, 2025

Cultural competency and diversity training

AdministrativeDentalMarch 1, 2025

Save the date for the 2025 Hinman dental convention

MULTI-BCBS-DEN-078150-25 , CPN78072

AdministrativeDentalMarch 1, 2025

Misrouted PHI

Dental providers and facilities are required to review all members’ information received from Anthem to ensure no misrouted PHI is included. Misrouted PHI includes information about members a provider or facility is not currently treating. PHI can be misrouted to providers and facilities by mail, fax, email, or electronic remittance.

Dental providers and facilities are required to immediately destroy any misrouted PHI or safeguard the PHI for as long as it is retained. In no event are providers or facilities permitted to misuse or re‑disclose misrouted PHI. If providers or facilities cannot destroy or safeguard misrouted PHI, providers and facilities must contact Customer Service or call the number listed on the documentation received to report the receipt of misrouted PHI.

Dental providers and facilities should review claims and documents carefully before submitting for payment to ensure that the member ID and name listed on the claim are accurate. These additional steps will help eliminate explanation of benefits being sent to the wrong member and prevent HIPAA violations.

Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-DEN-078212-25-SRS77561

AdministrativeDentalMarch 1, 2025

Cultural competency and diversity training

This communication applies to dental providers in Colorado.

To comply with Colorado Insurance Regulation 4‑2‑80, we are required to obtain data from both dentists and front office staff who have completed culturally sensitive and anti‑bias training in 2024. Please be on the lookout for an email from us in the months ahead asking you to complete a survey that confirms this required training is complete.

For eLearning experiences, we offer an on‑demand provider training hub. Visit https://tinyurl.com/yfwhjpbu and select the My Diverse Patients icon. You can also enter My Diverse Patients into your browser. The current continuing medical education course is offered to network providers and office staff at mydiversepatients.com.

Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-DEN-078213-25-SRS77561, MULTI-BCBS-DEN-080762-25

AdministrativeDentalMarch 1, 2025

Save the date for the 2025 Hinman dental convention

Join us at the upcoming Hinman Dental Society convention, March 20, 2025, through March 22, 2025, at the Georgia World Congress Center, 285 Andrew Young International Boulevard in Atlanta, Georgia. Please drop by our booth and say hello. We look forward to meeting you.

Dental coverage provided by Anthem HealthChoice Assurance, Inc. doing business as Anthem Blue Cross and Blue Shield. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

MULTI-BCBS-DEN-078214-25-SRS77561