AdministrativeDentalAugust 1, 2024

Language assistance program for your office

This communication applies to dentists only.

Anthem wants you to be able to communicate with your Anthem dental patients clearly and accurately. We offer a free language assistance program to make this easy for you. No advance notice is required, and all languages are supported.

To utilize the Anthem language assistance services, contact us toll-free, at 800-627-0004 between 8:00 a.m. and 5:00 p.m. Monday through Friday or contact us at the phone number listed on the member's identification card.

When you call, please be prepared to give the representative the Anthem dental patient’s identification number for eligibility verification, and your dental practice name and tax identification number. Upon verification of eligibility, the appropriate translator will be obtained and you will be connected to the “language line” for telephonic interpretation.

Please remember, in accordance with the California Language Assistance Program (CALAP), you must notify Anthem dental patients of the availability of the health plan interpreter services. You must also document a patient’s refusal of any needed interpreter services in his or her patient chart.

Please refer to the Anthem Provider Manual for additional information on the Language Assistance Program, www.anthem.com/ca/provider/dental.

Anthem Blue Cross is the trade name of: In California: Blue Cross of California and Blue Cross of California Partnership Plan, Inc. Anthem BC Health Insurance Company is the trade name of Anthem Insurance Companies, Inc. Blue Cross of California, Blue Cross of California Partnership Plan, Inc., Anthem Blue Cross Life and Health Insurance Company, and Anthem BC Health Insurance Company are independent licensees of the Blue Cross Association. In 11 northeastern counties of New York: Anthem HealthChoice Assurance, Inc. and Anthem HealthChoice HMO, Inc. In these same counties, Anthem Blue Cross Retiree Solutions is the trade name of Anthem Insurance Companies, Inc. Independent licensees of the Blue Cross Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

CABC-DEN-063761-24

PUBLICATIONS: August 2024 Dental Provider Newsletter