Policy UpdatesCommercialFebruary 22, 2024

Telehealth reimbursement update

As of January 1, 2024, Anthem implemented an update to the Virtual Visits – Professional and Facility policy. While this change in our policies was permissible, we are temporarily suspending this policy change and will be reprocessing claims for all affected providers dating back to the January 1, 2024, implementation date.

Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans, Inc. Independent licensee of the Blue Cross Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

CTBCBS-CM-052380-24