Reminder: AIM prior authorization phone number change for Medicare

AIM Specialty Health®* (AIM) created new contact center phone numbers for Medicare providers to call for prior authorization requests. The new phone numbers are listed below.

 

Note: The old number is not available for requests after August 15, 2022, so please use this new number to submit new prior authorization AIM requests.

 

Health plan	Market	New number
Anthem Blue Cross and Blue Shield	CO	833-342-1256
Anthem Blue Cross and Blue Shield	CT	833-305-1811
Anthem Blue Cross and Blue Shield	GA	833-404-1681
Anthem Blue Cross and Blue Shield	ME	833-775-1954
Anthem Blue Cross and Blue Shield	MO	833-775-1956
Anthem Blue Cross and Blue Shield	NH	833-342-1261
Anthem Blue Cross and Blue Shield	OH	833-419-2143
Anthem Blue Cross and Blue Shield	WI	833-775-1959
Anthem Blue Cross and Blue Shield	IN	833-342-1252
Anthem Blue Cross and Blue Shield	VA	888-240-5058
Empire Blue Cross Blue Shield	NY	866-745-1784
Anthem Blue Cross and Blue Shield	KY	833-404-1677

 

As always, the best way to reach AIM is to use the ProviderPortal_SM. It is:

• Self-service
• Available 24/7
• Customizable with physician information
• Easy to use and allows real-time determinations

 

The ProviderPortal is a fast and efficient way to start a case. It also allows your team to:

• Check order status and view order history
• Print/save PDF of order summary
• Use multiple staff members to enter/view the practice’s orders
• Increase payment certainty
• Reference desk training and tutorials, including clinical criteria and CPT® lists

 

If not already registered, your first step is to register your practice in the ProviderPortal at www.providerportal.com.

 

MULTI-BCBS-CR-004847-22