Get reliable claim status information without making a phone call: Introducing Claims Status enhancements for Anthem Blue Cross and Blue Shield member claim inquiries

We know one of the reasons you call us for claims status is because all of the information you need isn’t always easy to get to. We want to change that by making Availity Essential’s* Claims Status enhancements available for Anthem member inquiries. In August, enjoy the benefits of expanded search options, filters, and downloadable reports from the same Claims Status application you are using for other payers on availity.com.

Claims Status enhancements include:

• Improved sort options and exportable results.
• Enhancing the user interface with a friendlier layout, aligning with other payers on Availity.
• Details screen that includes interest and payment information.
• Enhanced Patient Responsibility responses.
• Selection to view your electronic remittance advice (or explanation of payment).

Enhancements will be rolled-out, maximizing the effectiveness of the application. These updates are also available for claims submitted through clearinghouse or providers using API transmissions.

The new claim status enhancements are in addition to the benefits you already enjoy:

• Submit needed documentation directly to your claim.
• File a claim dispute.
• Verify eligibility and benefits.
• Send a secure message or chat with us directly from the application.

Training and support

Learn how to optimize your experience using the Claims Status application on availity.com by attending live or recorded webinar sessions. Visit the learning microsite here. Learning sessions begin mid-July.

Enhancing claims status results is one of the ways Anthem is collaborating for success. For questions or additional information, reach out to your Provider Relationship Management representative.