Delay in processing paper claims and correspondence

Due to a recent system migration in March 2023, we have experienced a disruption in processing paper claims and correspondence for our Commercial, Medicare Advantage, and FEHBP/FEP lines of business. The system issue has been addressed, and normal processing has resumed.

However, you may experience a delay in response to your paper claims and correspondence submitted during this time. Be assured that all efforts are being employed to respond to you in a timely manner.

If you have questions, please contact Provider Services.

Thank you for being our valued care partner as participating providers in our networks.