Our “Working with Anthem” webinars are focused on one topic each session and designed to help our providers and their staff learn how to use the tools currently available to improve operational efficiency when working with Anthem Blue Cross and Blue Shield (Anthem).

2022 Subject Specific Webinars – November schedule



Requests for Additional Information (RFAI) Program


Wednesday, November 30, 2022, from 12:00-1:00pm MT


Learn how to receive digital notifications through Availity for requests for additional information.

  • Anthem receives a claim, but additional documentation is needed to process the claim. The claim is pended.
  • Anthem pushes a notice to the provider’s Attachment Dashboard Inbox (on Availity.com) requesting the additional documentation to process the claim. The notice remains in the Inbox until we have received the requested information or for up to 30 calendar days.
  • Providers log onto Availtiy.com, to access their Inbox from their Attachment Dashboard. They identify their claim and submits the requested attachment right there from their Dashboard Inbox.

Join us to learn how to register your organization for this new process.

Registration link:



Webinars are offered using Cisco WebEx. There is no cost to attend.  Access to the internet, an email address and telephone is all that's needed.  Attendance is limited, so please register today.


Watch for additional topics and dates in future issues of our monthly provider newsletter throughout the year. 


Recorded sessions: 

Most sessions are recorded, and playback versions are available on our Registration Page.  The top portion of the page will show Upcoming Events and the bottom portion will show Event Recordings”.


Note: Event Recordings will require a password.  Please register for the event, even if you are unable to attend, to ensure you will be notified of the Event Recording and password once it is available.


Featured In:
November 2022 Anthem Provider News - Colorado