Update: New process to submit claim payment disputes electronically

In the October 2018 Provider newsletter, we communicated some enhancements to the claim payment dispute process, allowing for electronic submission through Availity at availity.com. To ensure deployment of a successful provider experience, we’ve pushed out the implementation of the new functionality until early March. When the new functionality becomes available, you’ll receive notification through the Availity portal, as well as a future article in our Provider Newsletter.

 

To learn more about the claim dispute tool, register for a live webinar:

1. Log in to Availity and select Help & Training | Get Trained
2. Select Sessions and go to Your Calendar to locate a webinar
3. Select View Course and then select Enroll​

 

The Availity Learning Center will email you with instructions to attend.

 

Scheduled live webinars:

• January 3, 2019, 2-3 p.m. EST
• January 10, 2019, 2-3 p.m. EST
• January 24, 2019, 2-3 p.m. EST

 

Additional live webinars are being scheduled for 2019. Please follow the steps outlined above to find additional training opportunities as they become available.