Anthem continues to work with Inovalon - an independent company that provides secure, clinical documentation services - to help ensure that members who have purchased health care plans on or off the Health Insurance Marketplace (also called the exchange) get their diagnoses confirmed, corrected, and updated every year, as well as have potential preventive care gaps addressed. To accomplish this goal, as a network provider with Anthem (usually primary care physicians) you may receive letters from Inovalon on our behalf, asking you to perform patient outreach to identified Anthem patients so that patients can schedule an in-office visit with your practice.


Submission Deadline and Important Reminder


While the date of service for the must be form a visit in the 2018 calendar year, the SOAP note/Health Assessment can be submitted up until February 15, 2019.


Questions or assistance


Need help with ePASS or have questions? Simply email your inquiry to Inovalon at with your name, organization, contact information, and any questions that you might have. Trained representatives are available to assist you.  If you prefer to reach Inovalon by phone, please call 1-877-448-8125, Monday - Friday, 8 am - 8 pm ET; Saturday - Sunday, 10 am - 6 pm ET.


For a practical overview of ePASS, please refer to Inovalon’s online document:  Frequently Asked Questions.


Join a Live Weekly Webinar


Available every Wednesday from 3 pm - 4 pm ET, we encourage you to register in advance by sending an email to with your name, organization, contact information and the date of the webinar you wish to attend.  Remaining webinar sessions to help you meet the 2018 submission deadline:


  • January 2
  • January 9
  • January 16
  • January 23
  • January 30


  • February 6
  • February 13


How to Join Webinar:


The following information can be used to join all webinars scheduled in 2018

  • Teleconference: Dial 1-415-655-0002 (US Toll) and enter access code: 736 436 872
  • WebEx: Visit and enter meeting number: 736 436 872
  • Once you join the call, live support is available at any time by dialing *0




To help easily identify members with Affordable Care Act plans, and the aligned networks, please see our Affordable Care Act - Quick Reference Guide.

Featured In:
January 2019 Anthem Provider Newsletter - CO