Process change for Federal Employee Program® third-party correspondence requests
Effective June 1, 2022, the Blue Cross Blue Shield Service Benefit Plan, also known as the Federal Employee Program (FEP), will be changing the process for responses to third-party requests for correspondence for claim processing. Currently, Anthem Blue Cross and Blue Shield (Anthem) sends correspondence to the third-party biller who requested the information. Effective June 1, 2022, responses to correspondence requests received from third-party billers will be mailed to the servicing provider office to align with internal Anthem policy directives.
Questions can be directed to the FEP Customer Service team at: 1-800-852-5957.
June 2022 Anthem Provider News and Updates - Colorado