CommercialSeptember 30, 2020
Network Relations Team Updates -- Colorado
- demographic updates
- credentialing inquiries
- provider education questions/needs
While we will still maintain our shared mailbox of COProviderRelations@anthem.com, this will primarily be used just for triaging emails to your designated representative in case you don’t know your direct contact. Below is an overview of our Network Relations Team and their territory assignments:
Non-Ancillary Network Relations |
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Network Relations: contact for demographic updates, credentialing inquiries, or provider education questions/needs |
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CO Provider Relations Team |
Statewide: All professional & facility providers, including Behavioral Health. |
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Jeremy Sterling |
I-70 North and Pueblo |
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Brandi Montoya |
I-70 South (excluding Pueblo) |
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Lolly Esquibel |
Western Slope |
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Jackie Ferguson |
Director, Network Relations |
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Ancillary Network Relations |
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Enterprise Ancillary Team |
If you aren’t sure of your direct ancillary contact, please utilize the Enterprise Ancillary Team email address for further assistance. |
Note: Please do not duplicate sending emails to both the shared mailbox and your designated representative.
For claims questions/issues resolution Process:
If you have claims related questions, please ensure you are following the steps outlined below first before outreaching to the Provider Relations Team. The Provider Claim Questions/Issue Resolution Process Flow documents below outline the information we will need to assist you in escalating an issue on your behalf.
- Send a Secure Message through Availity portal
- Provider Chat – via Availity I Payer Spaces I Applications I Chat with Payer
- Provider claim questions/issue resolution process flow for COMMERCIAL members
- Provider claim questions/issue resolution process flow for MEDICARE members
Updated Escalation Contact List:
Our new Provider Relations Team contact information has been updated on our Escalation Contact List and is available online. Please go to anthem.com. Select Providers. Under the Communications heading, select Contact Us. Choose Colorado, then select Escalation Contact List.
To view this article online:
Visit https://providernews.anthem.com/colorado/articles/network-relations-team-updates-colorado-5876
Or scan this QR code with your phone