We are excited to announce some updates to our Network Relations Team contact information that we think will best service your needs including faster turnaround times.  As a reminder our Network Relations Team is here to assist you with the follow types of questions/need:
  • demographic updates
  • credentialing inquiries
  • provider education questions/needs

 

While we will still maintain our shared mailbox of COProviderRelations@anthem.com, this will primarily be used just for triaging emails to your designated representative in case you don’t know your direct contact.  Below is an overview of our Network Relations Team and their territory assignments:

 

Non-Ancillary Network Relations

Network Relations:  contact for demographic updates, credentialing inquiries, or provider education questions/needs

CO Provider Relations Team

Statewide:  All professional & facility providers, including Behavioral Health. 

COProviderRelations@anthem.com

Jeremy Sterling

I-70 North and Pueblo

Jeremy.Sterling@anthem.com

Brandi Montoya

I-70 South (excluding Pueblo)

Brandi.Montoya@anthem.com

Lolly Esquibel

Western Slope

Lolly.Esquibel@anthem.com

Jackie Ferguson

Director, Network Relations

Jackie.Ferguson@anthem.com

Ancillary Network Relations

Enterprise Ancillary Team

If you aren’t sure of your direct ancillary contact, please utilize the Enterprise Ancillary Team email address for further assistance.

EnterpriseAncillary@anthem.com

 

Note:  Please do not duplicate sending emails to both the shared mailbox and your designated representative.

 

For claims questions/issues resolution Process:

If you have claims related questions, please ensure you are following the steps outlined below first before outreaching to the Provider Relations Team.  The Provider Claim Questions/Issue Resolution Process Flow documents below outline the information we will need to assist you in escalating an issue on your behalf.

 

 

Updated Escalation Contact List:

Our new Provider Relations Team contact information has been updated on our Escalation Contact List and is available online. Please go to anthem.com.  Select Providers.  Under the Communications heading, select Contact Us.  Choose Colorado, then select Escalation Contact List.

 

 

664-1020-PN-CO



Featured In:
October 2020 Anthem Provider News and Important Updates -- Colorado