Timely access regulations and language assistance program

Each year, Anthem Blue Cross, along with other California health plans, conducts the Provider Appointment Availability Survey (PAAS) and After-Hours Survey, which are administered to specific randomly selected network providers. The purpose of the PAAS Survey is to determine if members can obtain appointments with their providers within the Department of Managed Health Care (DMHC) and California Department of Insurance (CDI) mandated appointment time frames. The After-Hours Survey is conducted to determine compliance with the availability of emergency and after-hours services.

Anthem contracts with a vendor to administer the surveys. Sutherland Healthcare Solutions will conduct the 2024 PAAS and After-Hours Surveys scheduled to begin in July or August and continue through December 31, 2024.

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