Education & TrainingMedicaidJanuary 9, 2024

Rescheduling missed appointments

This is a reminder that providers are required to call to reschedule an appointment within 48 hours after a missed appointment. Please ensure your office’s policies and procedures and training are updated to include this requirement. Providers may be surveyed on a random sample to ensure compliance with this standard.

Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Blue Cross of California Partnership Plan, Inc. are independent licensees of the Blue Cross Association. Blue Cross of California is contracted with L.A. Care Health Plan to provide Medi-Cal Managed Care services in Los Angeles County. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

CABC-CD-048675-23

PUBLICATIONS: February 2024 Provider Newsletter