AdministrativeCommercialMedicaidApril 29, 2025

Ensuring timely attention to expedited grievances and appeals

Expedited grievances and appeals are urgent pre‑service or concurrent requests to prevent an immediate and serious threat to a patient’s health. They apply to severe pain, risk of losing life or limb, primary bodily function, or delays in end‑of‑life care.

To ensure swift processing of your expedited grievances, please fax the appropriate department:

  • For Medi‑Cal Managed Care members — 866‑387‑2968
  • For Commercial plan members — 855‑211‑3699
  • For Commercial behavioral health — 877‑487‑7394
  • For dental or vision — 855‑273‑2689

We are committed to supporting you in providing the urgent care your patients need.

Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross, Anthem Blue Cross Life and Health Insurance Company, and Blue Cross of California Partnership Plan, Inc. are independent licensees of the Blue Cross Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

Blue Cross of California is contracted with L.A. Care Health Plan to provide Medi-Cal Managed Care services in Los Angeles County.

CABC-CDCM-079032-25

PUBLICATIONS: May 2025 Provider Newsletter