Annual grievance and appeals attestation requirement

The Department of Managed Health Care (DMHC) and the California Health and Safety Code require care providers annually attest to the availability of member grievance and appeals forms, along with filing instructions, at patient facilities. These regulations ensure our members have the tools to feel heard and valued.

To facilitate compliance, we will reach out directly to organizations that have not confirmed adherence to these regulations. If you receive notice, please complete the Consumer Grievance and Appeals Attestation Survey acknowledging members have access to these grievance and appeals materials.

If you have any questions, email gaattestationsurvey@anthem.com.